At JTAC, we field all sorts of questions about how Odyssey works and what end-users should expect when deploying the state’s case management system. Sometimes we hear from people who heard one thing or another about Odyssey through the grapevine, only to discover that what they heard wasn’t quite accurate. So, from time to time, we’ll post an Odyssey Myth-Buster to help prepare you for what you should really expect to experience when your court starts using Odyssey.
Odyssey will run slower as more courts are added.
The speed of Odyssey is primarily dependent upon the speed of your internet connection and Hardware infrastructure. JTAC staff conducts testing at each court to determine if bandwidth is sufficient for the maximum operation of Odyssey case management system and INcite applications.
If I can’t connect to Odyssey, no one else can either.
While this may be true occasionally (as a result of a scheduled or unexpected outage), if your local internet connection is down or intermittent, that could be the cause.
HELP FOR THIS ISSUE:
Users should determine if others in the area can connect to Odyssey and to the Internet in general. If others can connect to Odyssey, but you cannot, reboot your computer and trying again. If no one can connect to the Internet at all (e.g., to google.com or msn.com), the problem is likely the Internet connection. If everyone in the office can connect to the Internet but not to Odyssey, call our help desk at 1-888-275-5822.